Conditions of Warranty
1. Unless specified otherwise and in addition to any rights the customer may have under statute, SL Computing warrants to the customer that SL Computing Computers (excluding software), will be free from defects in materials and workmanship affecting normal use for a period of warranty from the date of invoice date.
2. Our Standard Warranty is a return to base warranty. The computer or product must be returned to SL Computing in the original or equivalent packaging, with proof of purchase and a fault description. SL Computing reserves the right to reject any warranty claim if not accompanied with a proof of purchase. The only proof of purchase accepted by SL Computing is the Tax Invoice.
3. Warranty does not cover damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, problems with electrical power, corrosion, installation and/or usage and/or storage not in accordance with product instructions and an act of God, fire, flood, war, act of violence or any similar occurrence.
If the computer or product proves to be not faulty or affected by any of the above, then SL Computing will charge the customer a minimum service fee of $45, payable on pick up of the computer or part.
1. Warranty does not cover software, software configuration and any accessories or parts added to computer system after the date of purchase. Accessories or parts added after the date of purchase will only be covered if purchased from SL Computing, and installed correctly.
2. During the standard warranty period, SL Computing will repair or replace products returned for warranty. Our liability is limited to the replacement of the product or the supply of equivalent product, or the repair of the product.
3. For our Standard Warranty all products are covered under a return-to-base warranty. Therefore the customer must prepay shipping and transportation charges, and insure the shipment or accept the risk of loss or damage during such shipment and transportation. SL Computing will ship the repaired or replaced computer or product to the customer by using the customers prepaid freight. If you need help organising a shipment please contact our recommended courier Star Trak Express.
4. SL Computing will not be responsible for damage or loss caused during shipping.
5. When purchasing from SL Computing the customer agrees that to the extent permitted by law, in relation to third party products purchased through us, where such of the products are covered by a relevant manufacturer's warranty, then the customer will first make a claim against the manufacturer and shall utilise that warranty for the support of such products and in any event not look to SL Computing for such warranty support in the first instance.
Warranty Procedure
We understand the importance of having your computer fully functional in as short a time possible and will do all we can to ensure that this happens. Once the computer or product is tested and verified as faulty, SL Computing will do our best to get the replaced or repaired product back to you in the shortest possible time.
Depending on availability, some items may be swapped immediately from our stock supplies, whereas some other products often require Return Authority through the manufacturer or Approved Australian Distributor. Unfortunately, this can take time as these suppliers are not in Tasmania and must be shipped interstate. As a general rule, this can take anywhere between 1-4 weeks, depending on the manufacturer.
1. If a faulty part or product is replaced then the warranty period continues from the original date of purchase, unless otherwise specified.